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CANADIAN CUSTOMERS - SHOP ON ETSY

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FAQ

Frequently Asked Questions

 
 

What is your UNITED STATES shipping Policy? 

Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Order typeProduction TimeStandard Shipping2 Day ShippingNext Day Shipping
Paper or Canvas (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Acrylic or Metal (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Print & Frame Presentations
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Custom Canvas Art
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Sample Packs
3 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.
  For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.  

WHAT IS YOUR CANADA & INTERNATIONAL SHIPPING POLICY

International orders (All countries except United States) typically arrive within 6-10 business via USPS Priority Mail.

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What is your Policy on Returns/Exchanges/Refunds?

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact thierry@t-gonzalez.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

CAN I CANCEL MY ORDER? 

Unless your order has already gone into production you can cancel it. Please contact thierry@t-gonzalez.com as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email thierry@t-gonzalez.com

 
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